AI/ML Engineer
- Designed an automated quality-assurance platform for call-centre recordings using speech recognition and language models, processing approximately 500 calls per day and reducing manual review effort by around 40%.
- Developed an AI recruitment workflow covering candidate document processing, profile scoring, ranking, and automated communication, reducing average screening time by approximately 30%.
- Developed backend services for serving machine-learning models through REST interfaces consumed by multiple application components.
- Built model evaluation workflows for comparing alternative models, analysing failure cases, and measuring changes in prediction quality and runtime behaviour.
- Packaged inference services with Docker and introduced automated build and verification workflows through Git-based CI pipelines.
- Prepared technical reports covering architecture decisions, experiment results, system limitations, and recommended improvements.
- Supported junior engineers with ML deployment, model evaluation, retrieval-based systems, and production-oriented development practices.
- Investigated production defects and proposed changes to data processing, model behaviour, and service architecture based on observed system performance.